The Effects of Organizational Standards and Support Functions on Guest Service and Guest Satisfaction in Restaurants
http://www.hotelschool.cornell.edu/chr/research/abstract.html?repid=14462
Cornell University Center for Hospitality Research
http://www.hotelschool.cornell.edu/chr/
Showing posts with label tourism. Show all posts
Showing posts with label tourism. Show all posts
Thursday, May 31, 2007
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